William Buck operates throughout Australia and is also a key member of AGN International with affiliations in 76 countries and more than 490 offices worldwide.

When one of Australia’s top ten accounting and business advisory firms wanted to extend its applications delivery to regional Queensland, it encountered a costly duplication of its voice hardware infrastructure, high operating costs along with quality of service problems. The company also needed to accommodate a new practice management system covering its entire operations, and with an expanding north Queensland business there was need for high performance and availability.

"A key factor for our business was the cost of broadband services, especially into regional Queensland, and also very important to us was the quality of service. Our business relies heavily on our people being able to access information quickly and efficiently with our client base. The bandwidth and service issues were beginning to impede that level of customer care," Mr Barry Irvin, IT Manager at William Buck Queensland said.

In search of a solution that would satisfy business needs now and into the future, William Buck Queensland chose an outsourced Broadband VPN solution utilising high speed ATM accesses and transmission, that assured Quality of Service, and performance delivery. The solution covered end-to-end services, as well as the Internet.